Privacy Policy
Last Updated: 7 October 2026
Trail Busters (“Trail Busters”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and disclose your personal information when you visit or use www.trail-busters.co.za, create an account, purchase products, contact us, subscribe to communications, submit an enquiry, or otherwise interact with Trail Busters.
Trail Busters is a registered brand and trading name of PC Agencies, a South African registered business.
This Privacy Policy is intended to comply with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Information We Collect
Depending on how you interact with Trail Busters, we may collect the following information:
1.1 Personal Information
This may include:
Full name and surname
Email address
Telephone or mobile number
Billing address
Delivery address
Postal address
Customer account information
Username and password information
Order and purchase information
Product preferences
Information submitted through contact or enquiry forms
Customer service correspondence
Newsletter and marketing subscription information
Information provided when requesting assistance
Any other information you voluntarily provide to us
1.2 Payment Information
When you purchase products through our website, payment-related information may be processed to complete the transaction.
Payments may be processed through third-party payment providers. Trail Busters may receive information necessary to confirm payment and administer your order.
Where payment is processed through a third-party payment provider, Trail Busters does not intend to store complete credit or debit card details.
The website currently offers Payflex payment functionality.
1.3 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Shopping cart activity
Date and time of visits
Referring website
General location information
Website interactions
Technical information relating to your browser and device
This information may be collected through cookies, analytics tools, pixels and similar technologies.
2. How We Collect Your Information
We may collect personal information when you:
Create a customer account
Place an order
Purchase products from us
Complete the checkout process
Contact us by telephone
Contact us by email
Complete a website contact or enquiry form
Subscribe to our marketing communications
Request information about a product
Request assistance with an order
Request an exchange, return or other customer service assistance
Visit our physical premises
Interact with our website
Interact with our social media pages
Otherwise voluntarily provide information to us
The Trail Busters website provides online shopping for a broad range of sports, outdoor and lifestyle products, including footwear, apparel, hiking equipment, running equipment and sports accessories.
3. How We Use Your Personal Information
We may use your personal information for legitimate business purposes, including to:
Create and manage customer accounts
Process and fulfil orders
Process payments
Arrange deliveries
Communicate with you regarding your orders
Provide customer support
Process returns and exchanges
Respond to enquiries
Provide product information
Manage customer relationships
Send transactional and service-related communications
Send newsletters, promotions and marketing communications where permitted
Improve our website and online shopping experience
Understand customer preferences and website usage
Monitor and improve website performance
Detect and prevent fraud
Protect the security of our website and systems
Maintain accounting, transaction and business records
Comply with applicable laws and regulations
Protect and enforce our legal rights
Carry out other activities reasonably necessary to operate our business
4. Customer Accounts
If you create an account on our website, we may collect and retain information necessary to manage your account.
This may include:
Name
Email address
Contact details
Billing and delivery information
Order history
Account preferences
Login credentials
You are responsible for keeping your account password and login information confidential.
You should notify us as soon as possible if you believe that your account has been accessed without your authorisation.
5. Orders and Purchases
When you place an order, we collect information necessary to process and fulfil that order.
This may include:
Customer name
Contact details
Billing information
Delivery address
Products purchased
Product quantities
Order value
Payment status
Delivery information
Order communications
Order information may be retained for customer service, accounting, tax, legal, warranty, dispute-resolution and legitimate business purposes.
6. Delivery Information
Where delivery is selected, we may provide relevant customer information to courier and delivery service providers so that your order can be delivered.
Information shared with delivery providers may include:
Name
Delivery address
Telephone number
Order or parcel information
Other information reasonably necessary for delivery
We will limit the information shared to what is reasonably necessary to fulfil the delivery.
7. Payment Processing
Payments made through our website may be processed through third-party payment providers.
Payment providers may collect and process payment information in accordance with their own privacy policies, security procedures and terms.
Trail Busters may receive information necessary to:
Confirm payment
Process an order
Confirm transaction status
Handle refunds or payment-related queries
Maintain appropriate transaction records
Trail Busters does not sell or rent customer payment information.
8. Direct Marketing
Where permitted by applicable law, Trail Busters may use your personal information to communicate information about:
New products
Sports equipment
Running products
Outdoor and hiking products
Footwear
Apparel
Promotions
Special offers
Sales
New brands
Events
Other products or services that may be relevant to you
You may opt out of marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting Trail Busters directly.
Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, account, payments, deliveries, returns or other services you have requested.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, security and user experience.
Cookies may be used to:
Keep products in your shopping cart
Maintain customer login sessions
Remember preferences
Improve website functionality
Understand how visitors use our website
Analyse website traffic
Monitor website performance
Improve the online shopping experience
Support website security
Support marketing and advertising activities
You can configure your browser to refuse or delete cookies.
Please note that disabling certain cookies may affect the functionality of the website, including account and shopping cart functionality.
10. Analytics and Website Usage
We may use analytics and similar technologies to understand how visitors interact with our website.
This may include information relating to:
Pages visited
Products viewed
Website searches
Shopping activity
Traffic sources
Device information
Browser information
Website interactions
General geographic information
This information may be used to improve website functionality, content, performance and customer experience.
11. Sharing Your Personal Information
Trail Busters does not sell or rent your personal information to third parties.
We may share personal information where reasonably necessary to operate our business, provide requested services, fulfil orders or comply with legal obligations.
Depending on the circumstances, information may be shared with:
Payment service providers
Courier and delivery companies
Website hosting providers
Website developers and technical service providers
IT and security providers
Email and communication service providers
Marketing and analytics providers
Professional advisers
Accounting and administrative service providers
Manufacturers or suppliers where reasonably necessary to provide customer support
Regulatory authorities where legally required
Law enforcement authorities where legally required
Other service providers where reasonably necessary to provide requested services
Third parties processing personal information on our behalf will only receive information reasonably necessary for the relevant purpose.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, brands, payment providers, social media platforms, manufacturers, suppliers and other services.
Trail Busters is not responsible for the privacy practices, security or content of third-party websites.
If you follow a link to a third-party website, you should review its privacy policy before providing personal information.
13. Social Media
Trail Busters may maintain social media profiles and provide links to social media platforms through its website.
If you interact with Trail Busters through a social media platform, the relevant platform may collect and process information in accordance with its own privacy policy and terms.
We recommend reviewing the privacy policy of the relevant platform before interacting with it or providing personal information.
14. Product Reviews and Customer Content
If you voluntarily submit a product review, testimonial, photograph, comment or other content to Trail Busters, we may process the personal information associated with that submission for purposes of displaying, managing or responding to the content.
Where appropriate, we may request permission before using customer-submitted content for promotional or marketing purposes.
15. Protection of Personal Information
Trail Busters takes reasonable technical and organisational measures to protect personal information against:
Loss
Theft
Misuse
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Destruction
We take reasonable steps to restrict access to personal information to persons who require it for legitimate business purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
16. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information may be retained where necessary for:
Customer accounts
Orders and transactions
Deliveries
Returns and exchanges
Customer service
Accounting and financial records
Tax and legal requirements
Fraud prevention
Dispute resolution
Warranty or product-related matters
Marketing where permitted
Protection of our legal rights
Legitimate business record-keeping
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
17. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally appropriate
Object to certain processing of your personal information
Object to direct marketing
Request information about how your personal information is processed
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa
We may need to verify your identity before processing certain requests.
Certain rights may be subject to lawful limitations.
18. Accessing and Correcting Your Information
If you believe that personal information we hold about you is inaccurate, incomplete or outdated, you may contact us and request that it be corrected or updated.
Where applicable, customers may also manage certain personal information through their website account.
You may request access to personal information held by Trail Busters, subject to applicable legal requirements.
Reasonable proof of identity may be required before personal information is released.
19. Children’s Information
The Trail Busters website is intended for general audiences.
Where personal information relating to a child is collected, we will process that information in accordance with applicable South African law.
Where required, appropriate consent or authorisation from a parent, guardian or other legally authorised person will be obtained.
20. International Transfers
Some third-party technology, payment, hosting, communication, analytics or software providers used by Trail Busters may process or store information outside South Africa.
Where personal information is transferred outside South Africa, Trail Busters will take reasonable steps to ensure that such processing complies with applicable South African data protection requirements.
21. Security of Customer Accounts
Customers with accounts on the website are responsible for keeping their login credentials confidential.
You should not share your password with another person.
If you believe that your account or personal information has been compromised, please contact Trail Busters as soon as possible.
22. Changes to This Privacy Policy
Trail Busters may update this Privacy Policy from time to time to reflect:
Changes to our business
Changes to our website
Changes to our products or services
Changes in technology
Changes to applicable legislation
The updated version will be published on this page together with the relevant updated date.
We encourage customers and visitors to review this Privacy Policy periodically.
23. Responsible Party
For purposes of applicable South African data protection legislation, the responsible party for personal information processed by Trail Busters is:
Trail-Busters T/A PC Agencies
Email: info@trail-busters.co.za
Telephone: +27 (0)41 581 3710
Registered Address:
48 Villiers Road
Walmer
Port Elizabeth
Eastern Cape
6070
South Africa
Trail Busters identifies itself on the website as a registered brand/trading name of PC Agencies and publishes the above registered address and contact details.
24. Privacy Enquiries and Requests
If you have questions about this Privacy Policy, would like to request access to your personal information, wish to correct your information, or have a privacy-related complaint, please contact Trail Busters:
Email: info@trail-busters.co.za
Telephone: +27 (0)41 581 3710
We will take reasonable steps to investigate and respond to privacy-related requests and complaints.
25. Complaints to the Information Regulator
If you are dissatisfied with how Trail Busters has handled your personal information, you may also lodge a complaint with the Information Regulator of South Africa, subject to the applicable requirements and procedures.
Information Regulator of South Africa
Website: www.inforegulator.org.za
© Trail-Busters T/A PC Agencies. All rights reserved.
